We provide full support for all of our applications.  If you are having trouble installing or using any of our apps please review our selection of FAQ's below for guidance.  If you are unable to find what you are looking for please do not hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will do our best to assist you.

Play Store stuck on 'Starting download'


Your purchase is stuck on Starting download when trying to purchase the application via the Google Play Store.

Please check that you have a functional internet connection and if necessary restart your handset.  If this does not help you may have a payment authorization issue (please see here for details). 

There is also a known Android™ bug relating to Google Talk; please try the following steps:
Go to your phone’s app launcher, and press the Talk app. If you’re already logged into Talk, press Menu, and then touch Sign out. Launch Talk again to sign in.


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