We provide full support for all of our applications.  If you are having trouble installing or using any of our apps please review our selection of FAQ's below for guidance.  If you are unable to find what you are looking for please do not hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will do our best to assist you.

Unable to install to device usb or to memory card


Problem
You are receiving "Unable to install to device usb or to memory card" when attempting to install the app via the Google Play Store and Android does not complete the installation.

Solution

Open the Android app drawer (where your apps are).
Choose 'Settings', then 'Apps' (some devices may be 'Applications -> Manage Applications' or similar).
Choose the 'All' tab and select 'Google Play Services'.
Press 'Clear data' followed by OK.
Press back and this time select 'Google Play Store'.
Press 'Clear data' followed by OK.
Go back to Settings and this time choose 'SD & Phone Storage' (some devices may be 'Storage' or similiar).
Press 'Unmount SD Card' and then 'OK'.
Open the Play Store app as normal and try to install the purchased app.
This time it should successfully install.
Go back to 'Settings' > 'Storage' and press 'Mount SD Card'.

If you're still unsuccessful, please contact us via the contact page.

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