We provide full support for all of our applications.  If you are having trouble installing or using any of our apps please review our selection of FAQ's below for guidance.  If you are unable to find what you are looking for please do not hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will do our best to assist you.

I can't use the app offline


Problem

You are being prompted to perform a license check at every launch and going online to retrieve a cached license does not provide any offline access afterwards.

Cause
If you have installed the application manually from an apk installer or from a backup application, rather than via the Play Store, the offline license file may not be issued or not may be validated correctly.

Solution
Ensure that the application has been installed through the Google Play Store.  If you have previously used any patching tools to modify the Play Store or Android or application frameworks, please ensure these modifications and tools are fully removed first.

Unfortunately we are unable to manually issue or alter the license files that are issued by the Google Play License server.  These restrictions are sometimes temporary and user account specific.




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