We provide full support for all of our applications.  If you are having trouble installing or using any of our apps please review our selection of FAQ's below for guidance.  If you are unable to find what you are looking for please do not hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will do our best to assist you.

Card authorisation failed or payment declined


Problem

You are receiving card authorisation failed or payment declined messages when trying to purchase the applicaiton via Google Play Store.

Solution
Please log in to your Google Wallet account at https://wallet.google.com and click on 'Payment Methods' on the left hand side.  Please ensure that your card details are correct and edit, or add a new card, as necessary.  You may then repurchase the app via the Google Play Store.

If you continue to receive authorisation or payment declined errors, you will need to contact your card issuer for further information.

 

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